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Accessibility

Accessibility statement

Everyone should be able to read, use and pay for CommuniQueue, including people who use a screen reader, a keyboard, a magnifier or a high contrast setting.

Our aim

CommuniQueue aims to meet WCAG 2.2 Level AA on this site, communiqueue.com, and in the CommuniQueue app at app.communiqueue.com. Our current status is partially conformant, which means some parts do not fully meet the standard yet. When we find a gap, we fix it as part of our regular release work.

What we have built

  • Pages with a menu start with a skip link to the main content.
  • Pages work at 320 px wide without scrolling sideways, and we check color contrast in light mode and in dark mode.
  • We follow your device's reduced motion setting.
  • Every chart can also be shown as a table of its data.
  • You can sign in with Google, or let a password manager fill in your password.

How we test

This statement is based on a self-evaluation. Automated accessibility checks run on every code change, and we scan every page in light mode, in dark mode and at phone width (320 px). We also test with the keyboard alone, and we test the main tasks, such as editing a template, sending a test and managing billing, with the NVDA screen reader in Chrome. The last review was on November 7, 2026.

Services we rely on

Some parts of CommuniQueue are provided by other companies. We don't build them, but we test what we can and pass on any problem you report.

  • Sign-in and sign-up are provided by Auth0. Auth0 states that its sign-in pages follow WCAG 2.2 AA by default, and we scan ours with the same automated checks we use on our own pages. Okta, Auth0's parent company, publishes an accessibility conformance report for its sign-in pages (PDF).
  • Payments, invoices and the billing portal are provided by Stripe. We have tested Stripe Checkout with automated checks, the keyboard and the NVDA screen reader. You can update your payment method inside CommuniQueue, which takes you to Stripe Checkout rather than the billing portal. You can also cancel your subscription and see your invoices inside CommuniQueue.

If one of these gets in your way, tell us. We will raise it with the provider and, where we can, help you another way.

Your email content

The words, images and links in your templates are yours, so their accessibility for your recipients is up to you. CommuniQueue also sends a plain-text version of each email, for people whose mail app shows text only.

Tell us about a problem

If something on CommuniQueue is hard to use, email support@communiqueue.com with the subject "Accessibility". Signed-in customers can also open a case from Support in the app. Tell us the page, what you were trying to do and, if you can, the browser and assistive technology you use. We aim to reply within 5 business days.

If a page is a barrier

If part of CommuniQueue is a barrier to you, tell us. We will give you the information it holds in a format that works for you and, where we can, help you complete the task another way.